Shipping policy
Processing Times
Each piece is carefully prepared before it leaves the studio.
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Original & Custom Artwork: Once it is your turn on the waitlist, please allow 1-4 business weeks for the completion of your artwork & an additional 1-5 business days for dispatch.
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Ready-to-Ship Pieces: Dispatched within 2–4 business days
You’ll receive a confirmation email with tracking details once your order has been shipped.
Shipping Locations
We currently ship within Australia and to select international destinations, including the United States, United Kingdom, Canada, New Zealand, and parts of Europe.
If your country isn’t listed at checkout, feel free to get in touch to enquire about availability.
Shipping Rates & Delivery Times
Australia
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Standard Shipping: 2–8 business days
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Express Shipping: 1–4 business days
International
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Standard International: 7–21 business days
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Express International: 5–10 business days
Delivery timeframes are estimates and may vary depending on location and customs processing.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees once they reach your country.
These charges are not included in your order total and are the responsibility of the customer.
Packaging & Care
All artworks are carefully packaged to ensure they arrive safely. We take great care in protecting each piece during transit.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of delivery (or expected delivery).
We’ll work with you to resolve the issue as quickly as possible.
Incorrect Addresses
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Questions
If you have any questions about your order or shipping, feel free to reach out via our contact page.