FAQ's
A little more clarity, so you can feel confident moving forward. Explore answers to common questions below.
General
What do I do if my artwork arrives damaged?
Every order sent is insured with the postal company. If your artwork arrives and has been damaged during shipping, send an email to anibyky@outlook.com.
Please include the following: Order Number, images of the package prior to being opened, and images of the damaged artwork. Following these steps l will be able to provide a solution.
Where do you ship to?
I ship domestic and Internationally. Although there are some exceptions depending on a countries rules & regulations. Please email me to find out if I can ship to your country.
What is your refunds and returns policy?
I do not offer refunds or returns for change of mind on your orders. These artworks are carefully handmade and take lot of time and materials. Please choose your artwork wisely before ordering. Refunds will only be offered if your piece arrives damaged and you have sent through images of damaged packaging and artwork.
How do I keep my artwork clean from dust?
With extreme care, you can use a dry cloth or brush to remove any dust.
How much does International shipping cost?
Artworks being shipped overseas are priced according to the weight & measurements of the packaged piece. Please email me for more information on International Shipping.
What are the size limits on orders?
AUS: AusPost
-Maximum length 105cm.
-Maximum weight 22kg.
Anything bigger will be sent through Pack & Send.
International: AusPost
-Maximum length 105cm.
-Maximum Dimensions 104cm girth.
-Maximum weight 20kg.
Anything bigger will be sent through Pack & Send.
Custom Artworks
How do I commission a custom artwork from Anibyky?
Start by either submitting an enquiry form on my website, sending me an Instagram message or sending me an email. Then we can discuss your ideas and price range.
How much does a custom artwork cost?
Please contact me if you would like to view my price list. If you are interested in an artwork that is not a tile design, we can discuss pricing together.
How long does a custom artwork take to complete?
Anywhere from one to four weeks. This depends on the size and complexity of the piece. Climate also comes into consideration, as colder weather means the plaster takes longer to dry.
Can I request specific colours or styles?
Yes! You have full control when it comes to making selections for your piece. The price list shows you the options, but more unique designs can absolutely be discussed. Even if they’re not on the list!
What is the process for ordering a custom artwork?
The process begins with an enquiry via Instagram, email or the website form. After reviewing the price list, we discuss the size, colours and overall direction of your piece. A 30% deposit is then required to secure your spot, with a waitlist in place if needed.
From there, the design process is collaborative, allowing you to have input while the artwork takes shape. Once finalised, the piece is carefully handcrafted over 1 to 4 weeks. You’ll receive updates if requested, followed by final approval before shipping.
The remaining balance is paid prior to delivery, and your artwork is then carefully packaged and sent, ready to hang and enjoy.
Do you offer custom paintings based on photos?
Yes absolutely. You can send real photos you’ve taken or have acquired. Things like people & pets can definitely be in your artwork! Just keeping in mind the detailing won’t be exactly like the photo, as I am handcrafting out of plaster. I usually don’t do faces, but would be open to discussion.
You can also send inspiration photos you have found online, but just know that I cannot copy the image due to copyright. But we can absolutely use them for inspiration.
Tutorials & E-Books
What do you learn in online art tutorials?
You’ll learn how to create layered, textured and visually engaging artwork from start to finish. You’ll develop techniques for designing each section, applying texture and paint, and adding details that bring your piece to life.
Are your art tutorials suitable for beginners?
Yes absolutely! Anyone can do this. The tutorials are designed to guide you step by step, so no experience is required.
How do I access digital art tutorials after purchase?
You will receive an instant link via email, which will take you to the digital tutorial via your preferred internet browser.
Do I get lifetime access to art tutorials and e-books?
Yes, you’ll have lifetime access to the tutorial or eBook you purchase.
What materials do I need for your art tutorials?
All materials are listed inside the tutorial or eBook, so you’ll know exactly what to gather before starting.
Are your art e-books available worldwide?
Yes they are. All of my tutorials and eBooks are in English only, but are available internationally.